Customer Service Assistant / Receptionist

Are you interested in joining the number one University in Greater Manchester for student experience?

Here at the University of Greater Mancheste, we are proud of our growing reputation as a student focused University. With our strategy of “Teaching Intensive, Research Informed” we are committed to offering our students the best experience possible.  Due to our ongoing growth, we are now looking for a Customer Service Assistant / Receptionist to join our School Support team.  On a day-to-day basis, you will be involved in  initial reception duties to, students, staff and visitors at our Queens campus. The successful candidate will be required to provide a professional customer focused reception service, to be the first point of contact (telephone, email, and face-to-face) at Queens Specialist Building, University of Greater Manchester and to undertake other general administrative duties as appropriate. Previous experience of working in a busy reception or customer facing role is essential.

The successful candidate will have effective written and verbal communication skills and be able to maintain a confidential, helpful and cooperative manner when working under pressure. You should be committed to working with a diverse student body and be able to show sensitivity to individual differences.   In order to meet the needs of the University and Student Services, a flexible approach to working patterns/hours is an essential requirement of this role. You will be required to manage competing deadlines and have the ability to use you own initiative to resolve and refer a wide range of enquiry types.

We ask a lot from our staff but in return, you will receive a competitive benefits package including access to the Local Government Pension Scheme, an employee benefits scheme and generous annual leave entitlement.  As a small University, you will have opportunities to work with colleagues across campus to support and deliver the best student experience possible.

Applications are welcomed from those candidates interested in part-time hours/job-share.